Service Description

We are so happy your Prom Dress has arrived! Your Prom Dress Pickup is a quarter of an hour long and consists of: - Going through dress care, alterations advice & how to do the dress up on Prom night (demonstrated on a mannequin or hanger), plus top tips for Prom night (15 minutes) - Remainder Payment (if applicable) and packing the dress up to take away (Your gown is supplied in a breathable gown bag for long term storage, with a nice multi-directional padded hanger) (5 minutes) Please note we do not typically retry the dress at the pick-up appointment, this is because you have ordered Off-the-Rail from us and short time ago, and have already tried the dress on recently. Therefore is a parent or guardian wishes to come in for dress collection during school hours, this works perfectly. Pick-up appointments can only be booked if you have received notification from us that your dress has arrived and we have asked to arrange collection with you. If you book a collection appointment before you receive confirmation from us it's ready for collection, I am sorry to say we will most likely have to cancel your appointment. The booking system does not allow pickup bookings less than 48 hours into the future, as we need to make time to get your dress out of secure storage for collection around other appointment bookings. The booking system also does not allow pick-up bookings more than 3 weeks into the future, this is because all gowns should be collected within 2 weeks of purchase. That said, we understand life is busy on the run up to your Wedding/Prom and our availability can go quickly at peak times, which is why we have enabled a 3 week window to book your collection. Please note we also do this to protect the customers who have dresses arriving on the next delivery or purchasing their off-the-rail after you, if a number of customers delay booking their collections for earlier purchases , this impacts the number of collection appointments we have available for customers further into the future. Dress collections should generally be on weekdays or weekday evenings (we are open for evening appointments Tuesday - Friday). This is because we generally have your dress out to hang/check before your collection, which means having it out on the shop floor to allow the materials to flow prior to you coming in - this does not match well with the busy environment of the boutique over the weekend, when we have a lot of customers coming in and out.